At IPTV Canada, we are committed to your satisfaction and strive to provide you with the best possible service. However, we understand that issues may arise, and in such cases, we are more than willing to consider refund requests under the following conditions:

1. Requesting a Refund: If you are dissatisfied with your purchase or encounter an issue that renders our service unusable, you may request a refund. To initiate a refund request, please follow these steps:

  • Ensure you have your transaction order ID on hand.
  • Send an email with the subject “Request for Refund” to [email protected].
  • In your email, provide detailed information about the issues you are facing and the reasons for your refund request.
  • In certain cases, we may request proof to better understand and address your concerns.

2. Technical Issue Resolution: We are committed to resolving technical issues to your satisfaction. Before a refund can be processed, we kindly ask that you allow us an opportunity to assist you in resolving any technical problems. If we are unable to resolve your issue within 48 hours, we will proceed with the refund process.

3. Refund Timeframe: Refunds can only be requested within 72 hours of the purchase date. After this period, no refunds can be processed.

4. Refund Process for Credit Card Payments: If you made your purchase using a credit card, please note that refunds are typically processed, and funds returned to the debit card or bank account linked to the card within 20 to 31 working days. However, in some cases, refund processing may take up to 90 days. Please be aware that these timeframes are beyond our control, as we are not the payment provider but the IPTV service provider.

5. Complete and Partial Refunds: Refunds for purchases made within 72 hours will be processed in full. For all other refund requests, refunds will be issued partially based on the period of subscription used. IPTV Canada’s support team will communicate with users in all refund cases.

6. Exclusions from Refunds: Please note that refunds or partial refunds will not be granted in the following situations:

  • Inability to set up your own devices and systems at your end: While we provide assistance for setting up boxes, devices, apps, and systems, we cannot account for individual circumstances or configurations beyond predefined steps.
  • Occasional channel freezing, buffering, or temporary disruptions: While we strive to maintain stable servers, occasional disruptions may occur due to factors such as internet fluctuations, device setup issues, ISP problems, server downtime, or user preferences.
  • If you cannot access your IPTV subscription for 48 hours or more due to server issues or problems caused by us, we will consider a complete refund or add the lost time to your subscription for free. Additionally, we may offer extra bonuses, which can be discussed and negotiated.

7. Contact Information: If you have any questions or require further clarification regarding our Refund Policy, please feel free to contact us:

We appreciate your understanding and cooperation. Your satisfaction is of utmost importance to us, and we are dedicated to providing you with the best IPTV experience possible.

Thank you for choosing IPTV Canada.